TOHUGAROSE – Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern all services provided by TOHUGAROSE, a floral design studio based in the United Kingdom. By booking with us, you (“the client”) agree to be bound by these Terms. Please take a moment to read them carefully before confirming your booking.

2. Services

TOHUGAROSE offers services including, but not limited to, floral design, event installations, and the hire of props or decorative elements as outlined in your proposal. All services are delivered in accordance with these Terms and the details agreed upon in your confirmed proposal.

3. Agreement

Your agreement with TOHUGAROSE begins when you accept our proposal and pay any required deposit. This constitutes a legally binding contract and supersedes all prior conversations or informal agreements.

4. Materials & Substitutions

Flowers and materials are subject to availability and seasonality. While every effort will be made to source the exact elements requested, TOHUGAROSE reserves the right to substitute with alternatives of equal or greater beauty and quality when necessary. You will be informed of any significant changes whenever possible.

5. Proposal & Design Ownership

Your confirmed proposal will guide the services we deliver. All design proposals remain the intellectual property of TOHUGAROSE and may not be shared or reproduced without our written consent. While designs are prepared with intention and care, small adjustments may occur due to natural material variation or external factors.

6. Pricing & Payment

a. Quotation
All pricing is based on current market conditions at the time of proposal and may be subject to change should material or supply costs shift.

b. Deposit
A 20% non-refundable deposit may be required to secure your booking and our commitment to your event.

c. Late Payments
Payments not made by the agreed due date may incur a 20% monthly surcharge on the outstanding balance.

7. Cancellation

a. Client Cancellation
Should you cancel after paying the deposit, the deposit remains non-refundable. Cancellations made within 14 days of the event may be charged in full.

b. TOHUGAROSE Cancellation
In rare cases of illness, force majeure, or uncontrollable disruptions, we reserve the right to cancel or reschedule. A full refund or alternative date will be offered in such cases.

8. Delivery & Installation

a. Delivery
Delivery is arranged as agreed in your proposal and depends on location and our availability. Any changes should be communicated as early as possible.

b. Installation
If included, TOHUGAROSE will carry out installation on-site. Any significant changes to setup requirements must be shared at least 7 days before your event.

9. Responsibility for Items

a. Hired Items
Items hired from TOHUGAROSE must be returned as agreed. You are responsible for their condition from delivery until collection. Lost or damaged items will be charged at full replacement value.

b. Property Damage
We take great care with installations, but TOHUGAROSE cannot be held responsible for any damage caused to your property or third-party property during setup or breakdown.

10. Liability

a. Our Responsibility
We pride ourselves on delivering a high standard of work. However, we are not liable for issues beyond our control—such as flower shortages, weather, transport delays, or force majeure events.

b. Your Responsibility
You are responsible for ensuring access to the venue at the agreed time and for any delays caused by late or restricted access.

11. Force Majeure

Neither party is liable for any failure to perform due to events outside of reasonable control—including natural disasters, pandemics, strikes, or any acts of God.

12. Confidentiality

All shared information—such as design concepts, business processes, or pricing—is considered confidential and must not be shared with third parties without written permission.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any legal matters will be handled within their jurisdiction.

14. Updates to Terms

TOHUGAROSE may revise these Terms as needed. Any updates will be provided in writing.

15. Acceptance

By confirming your booking and paying your deposit, you acknowledge and accept these Terms.

For questions or clarifications, please contact us at hola@tohugarose.com.